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Family Support Services Coordinator

2 months ago

Spokane, Washington, United States Cceasternwa Full time

Position Overview: The role of the Family Support Services Coordinator is crucial in assisting families at risk of homelessness. This position focuses on evaluating families for housing assistance and delivering case management and triage services to connect them with community resources.

Key Responsibilities:

  • Collaborate effectively with team members to support participants and service providers.
  • Implement strategies to divert families from entering the homeless system by offering alternative resources, referrals, and mediation to address housing stability challenges.
  • Conduct thorough assessments for families seeking housing services and apply established diversion policies and procedures.
  • Maintain a manageable caseload while addressing urgent needs identified during assessments.
  • Facilitate immediate connections for families with healthcare services, employment opportunities, financial assistance, and rapid re-housing options when suitable.
  • Provide referrals to partner organizations for available spots in their housing programs.
  • Ensure accurate and organized record-keeping through both digital databases and physical documentation.
  • Assist in overseeing system-wide data checks to maintain compliance and accuracy.
  • Communicate clearly and compassionately in all interactions, both written and verbal.
  • Manage phone communications professionally, including transferring calls and taking messages.
  • Foster an environment that promotes direct communication and a strengths-based approach to service delivery.
  • Fulfill shift responsibilities to maintain a safe, clean, and efficient operation of the service center.
  • Adhere to confidentiality and security protocols regarding client protected health information (PHI) as mandated by HIPAA regulations.
  • Utilize various communication methods and database systems as directed by supervisors.
  • Act as a mandated reporter, following agency protocols for reporting suspected abuse or neglect.
  • Assist with additional tasks as required and provide leadership during emergencies.
  • Embrace the principles of Catholic Social Teaching and the core values of the organization.

Qualifications:

Education and Experience: A Bachelor’s degree in Social Services or equivalent life experience is required, along with a minimum of two years of direct service experience.

Technical Skills: Proficiency in Microsoft Office and database systems is essential.

Physical Requirements: The role requires the ability to stand, walk, lift up to 50 pounds, and perform various physical tasks.

Interpersonal Skills: Strong customer service skills and the ability to maintain positive relationships with diverse populations are necessary.

Analytical Skills: Ability to synthesize information and make informed decisions is crucial.

Dependability: Consistent attendance and the ability to follow instructions are vital for success in this role.

This position is essential in supporting families in need and promoting housing stability within the community.