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Funeral Service Support Associate

1 month ago

Spokane, Washington, United States Fairmount Memorial Association Full time
Job Title: Funeral Usher

At Fairmount Memorial Association, we are seeking a Funeral Usher to provide exceptional customer service and support to families during their time of loss. As a key member of our team, you will play a vital role in ensuring that our client families and funeral and cemetery staff receive the assistance they need before, during, and after scheduled services.

Key Responsibilities:
  • Maintain ethical standards and confidentiality
  • Maintain a professional appearance
  • Assist Funeral Director at Services
  • Greet families and guests, direct them to service area and bathroom
  • Pass out memorial folders, and other handouts
  • Direct Flowers, Deli-trays, other related items to appropriate location
  • Help set-up additional chairs (if necessary)
  • Aide in closing the casket, and moving the casket
  • Act as casket-bearer as needed
  • Deliver floral arrangements to locations specified by families following services (home, hospice, etc.)
Cemetery Support Responsibilities:
  • Confirm gravesite location (at least 1 hour prior to service)
  • Set and clear route for funeral procession to the grave
  • Communicate with Cemetery office to determine special requests and if any changes are required
  • Set up graveside amenities for family (tissues, water, sound equipment, etc.)
  • Greet service attendees at the cemetery gate & guide procession to the grave
  • Assist in operation of sound equipment, if necessary
  • Coordinate with Officiant/family/funeral director to ensure service runs smoothly
  • Maintain contact with grounds crew throughout service
  • Collect Burial Transit Permit from funeral director and deliver to cemetery office after the service
  • Deliver floral arrangements to locations specified by families following services (home, hospice, etc.)
Requirements:
  • Ability to function and excel in high volume, fast pace environment
  • Cooperative, team player, detail-oriented and adaptable to change
  • Excellent verbal and interpersonal communication skills
  • Commitment to customer service and quality
  • Efficient and dependable; punctual
  • Demonstrate commitment to safety

Salary: $16.28 per hour

Employment at Fairmount Memorial Association is at will, which means that either the employee or the employer is free to terminate the employment relationship at any time with or without reason, advance notice, or warning.