Family Service Representative
4 weeks ago
We are seeking a compassionate and dedicated Family Service Representative to join our team at Fairmount Memorial Association. As a Family Service Representative, you will play a vital role in providing support and guidance to bereaved families during their time of need.
Key Responsibilities- Meet with families at the time of a death to help them make final arrangements
- Competently present the choices of products and services we offer with compassion, sensitivity, and discretion
- Makes condolence calls after the funeral and burial
- Complete the vital statistical information and collect relevant contact information from family members
- Follow up on referrals from clients
- Work collaboratively to support other Family Service employees in the spirit of teamwork, service, and honesty
- Washington Life Insurance License
- Strong customer service skills with the ability to professionally respond and handle difficult situations
- Ability and desire to adapt to change
- Strong communication skills both oral and written
- Detail oriented
Work indoors and outdoors during all seasons and weather conditions, including rain, snow, sleet, hail, cold, and hot days. Considerable amount of local and/or multiple location traveling required. Frequent, continuous periods of standing, up to 4-8 hours per day. Sitting continuously for many hours per day. Kneeling, reaching, and bending to move and arrange products and materials. Climbing stairs to access buildings frequently. Occasional carrying and/or lifting up to 25 pounds.
About Fairmount Memorial AssociationFairmount Memorial Association is a locally owned and operated company that has been privileged to honor the lives of individuals within our local community for over 125 years. We take great pride in serving the communities where we live and work, and we are deeply committed to providing superior value and compassionate service that sets us apart within our profession and the communities we serve.
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Customer Service Representative
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