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4 days ago
We are seeking a highly skilled and motivated Customer Accounts Manager to join our team at Aaron's. As a key member of our sales team, you will be responsible for driving the success of our stores by leading the customer accounts department and achieving company standards for collections and lease renewals.
Key Responsibilities- Strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
- Build authentic customer relationships to support customers in their ownership goals and drive sales.
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements.
- Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy.
- Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals.
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
- Load, secure and protect product in company vehicle.
- Safely operate company vehicle.
- Assist the Sales Team as needed.
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).
- Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of college or two years of previous management experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Uphold the Aaron's Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
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