Front Desk Associate

6 days ago


Downers Grove, Illinois, United States Grove Dental Associates Full time

About Grove Dental Associates

We are a dynamic dental service organization seeking a highly skilled and experienced Patient Service Representative to join our team. As a member of our Patient Service Center, you will play a critical role in providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities

  • Receive and make a high volume of calls to schedule and assist patients for their next dental appointment
  • Create patient charts on the computer
  • Multitask when scheduling the patient with being able to review multiple applications at the same time on the computer
  • Ability to identify and resolve issues with a sense of urgency while maintaining patient confidentiality

Requirements

  • High School diploma or equivalent
  • Minimum 2 years' experience in a customer service or call center environment
  • Excellent interpersonal, communication, and telephone skills establishing positive relationships
  • A stable employment history and history of consistent attendance
  • Dependability, flexibility, and commitment to providing exceptional service for patients

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Work Environment

  • Day shift
  • In-person work location


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