IT Support Specialist

2 weeks ago


Downers Grove, Illinois, United States Logicalis Full time
Job Overview

This position is designed to provide comprehensive assistance through various communication channels including phone, email, and chat for a range of computer hardware and software applications.

Language Proficiency Requirement: Fluency in English & Dutch is mandatory.

Key Responsibilities

- Deliver support via phone, email, and chat to corporate clients.
- Assist users in resolving issues related to Outlook.
- Provide technical assistance for Microsoft Operating Systems (Windows 7, Windows 10).
- Support users with Microsoft Office Products (Word, Excel, PowerPoint, Office 365).
- Offer help with mobile device configuration and email synchronization.
- Efficiently manage 50-60 support tickets daily.
- Maintain consistent and punctual attendance.
- Utilize Active Directory for resetting network passwords.
- Aid users in adding and modifying network printers.
- Troubleshoot VPN connectivity issues.
- Remotely access users' computers for support.
- Resolve remote access connectivity challenges.

Commitment to Values

Demonstrate and actively promote an understanding of Logicalis' mission by embodying the organization's values in daily activities.

Compliance and Ethics

Maintain a thorough understanding of applicable laws and regulations, as well as Logicalis policies, to ensure ethical and professional conduct.

Supervisory Role

This position does not include supervisory responsibilities.

Qualifications

To excel in this role, candidates should meet the following requirements:

Education:
- Trade School Certificate or Associate Degree in a relevant field.

Experience:
- Minimum of 1 year in a call center or service desk environment.
- Familiarity with various PC hardware and software applications, including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User account management
- End-user self-service tools
- Cloud support for multiple device data synchronization
- Ticketing systems like ServiceNow
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
- Internet Service Provider (ISP) and cable modem support.

Strong troubleshooting and documentation skills are essential, along with effective navigation of knowledge bases and proficient use of Microsoft Office applications.

Certifications:
- None required.

Additional Skills:
- Strong technical and client interaction abilities.
- Self-motivated with excellent organizational and interpersonal skills.
- Ability to manage tasks and projects with minimal supervision.
- Exceptional oral, written, and business communication skills.
- Capacity to multitask in a fast-paced environment.

Hardware & Software Requirements

Possession of a personal smartphone with 2-factor authentication capabilities is required for work-related tasks.

Physical Demands

The physical requirements for this role include the ability to sit, talk, see, hear, and use hands and arms frequently. Occasional lifting and moving of up to 10 pounds may be necessary.

Logicalis is an Equal Opportunity Employer. We are committed to hiring individuals based on their qualifications and experience, valuing diversity and inclusion within our workforce.

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