Evening Customer Service Agent
1 week ago
We are looking for a dedicated Customer Service Specialist to become a part of our vibrant team at Planet Fitness.
Why Choose Planet Fitness?
- Opportunities for advancement in a thriving organization
- Consistent work schedule
- Comprehensive medical, dental, and vision insurance (available for full-time roles)
- Incentives for employee referrals
- After 120 days of active service, enjoy a .50 cent pay increase
- Complimentary Black Card Membership
- 401(k) plan with generous employer contributions
- Participation in a profit-sharing initiative
- A clean and well-maintained work environment
- Make a positive impact on people's lives by promoting health and wellness
- Collaborate with a talented and dynamic team
- Access to an Employee Assistance Program (EAP)
- Welcome members and guests with exceptional service, ensuring they feel valued and at ease
- Answer phone inquiries in a friendly manner and assist callers with various questions
- Check in members, conduct club tours, enroll new members, and communicate updates and billing information
- Address member inquiries and concerns promptly and professionally
- Maintain cleanliness throughout the facility, including restrooms, equipment, and the front desk area
- Must be at least 18 years old
- Dependability and punctuality are essential
- Previous customer service experience is preferred
- Ability to stand and walk for extended periods
- Frequent communication with members and potential members, both in person and over the phone
- Capability to lift up to 45 pounds
- Must pass a background check
Equal Opportunity Employer
Employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not control labor or employment matters for franchisees and their employees, nor does it retain authority over the terms and conditions of employment.
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