Evening Customer Service Agent

1 week ago


Downers Grove, Illinois, United States Planet Fitness Full time
Join Our Team as a Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to become a part of our vibrant team at Planet Fitness.

Why Choose Planet Fitness?
  • Opportunities for advancement in a thriving organization
  • Consistent work schedule
  • Comprehensive medical, dental, and vision insurance (available for full-time roles)
  • Incentives for employee referrals
  • After 120 days of active service, enjoy a .50 cent pay increase
  • Complimentary Black Card Membership
  • 401(k) plan with generous employer contributions
  • Participation in a profit-sharing initiative
  • A clean and well-maintained work environment
  • Make a positive impact on people's lives by promoting health and wellness
  • Collaborate with a talented and dynamic team
  • Access to an Employee Assistance Program (EAP)
Your Responsibilities:
  • Welcome members and guests with exceptional service, ensuring they feel valued and at ease
  • Answer phone inquiries in a friendly manner and assist callers with various questions
  • Check in members, conduct club tours, enroll new members, and communicate updates and billing information
  • Address member inquiries and concerns promptly and professionally
  • Maintain cleanliness throughout the facility, including restrooms, equipment, and the front desk area
Qualifications and Physical Requirements:
  • Must be at least 18 years old
  • Dependability and punctuality are essential
  • Previous customer service experience is preferred
  • Ability to stand and walk for extended periods
  • Frequent communication with members and potential members, both in person and over the phone
  • Capability to lift up to 45 pounds
  • Must pass a background check
Becoming a part of the Planet Fitness family means joining a company that is committed to enhancing the health and wellness of our communities. It involves being part of a supportive and engaging workforce that values diversity and fosters an inclusive environment. It is about encouraging professional growth and development, building meaningful connections with colleagues, and making a positive impact through our philanthropic initiatives.

Equal Opportunity Employer

Employees at franchise locations are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not control labor or employment matters for franchisees and their employees, nor does it retain authority over the terms and conditions of employment.


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