Guest Service Supervisor
5 hours ago
At Residence Inn Dallas Grand Prairie, we are seeking a highly motivated and experienced Guest Service Supervisor to join our team. As a Guest Service Supervisor, you will be responsible for supervising the guest service team, ensuring that quality standards are met and that optimum service is provided.
Responsibilities:- Assign duties to front office staff and observe performance to ensure adherence to hotel policies and established operating procedures.
- Assist with guest service team member training, including safety training.
- Maintain accurate records including cash flow sheets, registration cards, direct bills, credit cards, and all other sensitive documents.
- Complete daily managers' report which sums up the day – how many arrivals, departures, guest issues, guest satisfaction scores, standard of the week, etc.
- Take on projects as assigned by the Front Office Manager and complete them by due date.
- Receive, assist and help resolve guest complaints and team member issues.
- Provide input to the Front Office Manager on staff meeting topics; assist with leading the meetings.
- Assist with human resources functions of guest service department by engaging and motivating team members and focusing on team member development and retention.
- Observe guest service team members and provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize exceptional performance.
- Assist with onboarding, culture training and ongoing development of each department team member, with a focus on team member satisfaction, productivity, and guest satisfaction.
- Perform functions of the Front Office Manager in their absence.
- Previous guest service experience required.
- Previous supervisory experience preferred.
- Strong customer service skills and the ability to manage difficult guest and team member situations.
- Strong ability to develop, monitor, and train all revenue opportunities.
- Strong ability to manage, train and motivate a diverse team.
- Above average ability to initiate and facilitate renovations and repairs.
- Strong oral and written communication skills. Knowledge of Opera, Microsoft Office, Word and Excel a plus.
- Strong critical thinking ability; ability to make decisions with only general policies and procedures available for guidance.
- PTO with immediate accrual
- Access 50% of your wages prior to payday
- Discount program for car rentals, travel, entertainment, etc.
- Hotel Discounts Worldwide
- Health Insurance
- Dental Insurance
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
- Employer Sponsored Long-Term Disability Coverage
- 401(k) with immediate match
- Double Time for Holidays Worked
- Health Savings Account
- Employee Assistance Program (EAP)
- Dependent Care FSA
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