Head of Logistics and Supply Chain

1 week ago

Los Angeles, California, United States Gently Full time

About Gently
Gently is a forward-thinking provider specializing in same-day fulfillment and delivery, empowering e-commerce and retail brands to deliver rapid, cost-effective, and eco-friendly solutions for same-day delivery and returns. As we continue to expand, we are seeking a Head of Operations to join our leadership team and facilitate the operational management of our growth while ensuring the successful execution of Gently's ambitious objectives.

Role Overview
We are in search of a driven and seasoned Head of Operations, Fulfillment & Last Mile to lead our team. This individual will spearhead data-informed operational excellence, manage systems and processes, and enhance our logistics framework that caters to both enterprise retailers and direct-to-consumer eCommerce clients. This position will report directly to the company founders.

Key Responsibilities
  • Design and execute a scalable logistics framework to accommodate rapid growth across fleet management, middle mile transportation, sortation, warehouse management, fulfillment, and last mile delivery.
  • Lead the establishment of data-driven protocols and systems throughout the organization to guarantee operational efficiency, customer satisfaction, and effectiveness.
  • Create and implement comprehensive supply chain metrics, cost models, and KPIs to evaluate performance and monitor progress against established goals.
  • Oversee daily logistics operations and workforce, ensuring timely and cost-effective fulfillment and delivery.
  • Manage partnerships with third-party logistics providers and negotiate contracts to optimize costs and service levels.
  • Provide leadership for ongoing improvements in the current logistics setup, including processes, technology/tools, physical infrastructure, and vendor partnerships.
  • Be directly accountable for P&L, compliance, and workforce management, including hiring, training, and developing logistics personnel.
  • Proactively communicate supply chain challenges, risks, and opportunities to senior management and foster collaborative solutions.
  • Collaborate with Sales and Marketing to anticipate and plan for demand fluctuations and make necessary adjustments to optimize resources.
Qualifications
  • 10-15 years of experience in logistics, supply chain, third-party logistics, last-mile delivery, operations, or a related field, particularly in an entrepreneurial setting.
  • Extensive experience in developing logistics and last-mile operations for both retail and direct-to-consumer eCommerce businesses.
  • Demonstrated success in scaling operations from early-stage companies to series B or later in a senior leadership capacity, with direct P&L responsibility.
  • Proven ability to leverage technology and analytical solutions to enhance logistical processes and achieve business goals.
  • Strong grasp of supply chain best practices, industry trends, and emerging technologies.
  • Possess an entrepreneurial spirit, growth mindset, and a proactive, hands-on approach.
Compensation
  • Competitive total compensation package ranging from 150K-180K (including bonus) along with an attractive stock option package as a key early-stage leader.

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