Academic Records Specialist

3 days ago


San Diego, California, United States UC San Diego Full time
Job Summary

We are seeking a highly skilled Academic Records Analyst to join our team at UC San Diego. The successful candidate will be responsible for analyzing and resolving complex student record issues, ensuring the accuracy and integrity of student data, and providing exceptional customer service to students, faculty, and staff.

Key Responsibilities
  • Identify and resolve system discrepancies and errors in student records
  • Develop and implement database components, queries, and reports to monitor student progress and program effectiveness
  • Analyze complex issues and determine solutions, including information gathering, policy research, and administrative process investigation
  • Provide guidance on non-routine and sensitive matters related to student records, recommending solutions and making appropriate referrals
  • Manage the workload of the department and provide support to other team members during busy periods
  • Coordinate the completion of the Academic Records processing schedule
Requirements
  • Bachelor's degree in a related field and/or equivalent experience/training
  • Thorough knowledge of policies, regulations, and practices related to student records services
  • Ability to apply thorough knowledge of policies to a variety of individual situations, recommending procedures to ensure compliance in a diverse learning community
  • Strong problem identification, critical thinking, and problem-solving skills, with judgment and decision-making ability
  • Strong organizational skills and ability to prioritize work and meet deadlines
  • Strong written and verbal communication skills, with active listening skills and customer service orientation
  • Thorough knowledge of common University-specific computer application programs and productivity software
  • Working knowledge and demonstrated ability to use complex databases
  • Ability to work with people from diverse cultures and utilize excellent constituent service skills with all interactions
Preferred Qualifications
  • Thorough knowledge of particular Registrar core functions, such as degree requirements, special enrollment, veterans' benefits, and residency
  • Thorough knowledge of advising and counseling techniques
  • Ability to interpret, test, and analyze the quality of data and effectiveness of programming changes, making appropriate recommendations and approving completed status
  • Proven ability to anticipate, analyze, and proactively address problems using reasoning, interpretation, and application of theories and principles to achieve programmatic goals
Special Conditions

The successful candidate will be required to maintain confidentiality of sensitive information and work independently with a focus on professional Registrar student record-based concepts.



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