Technical Support Specialist

2 weeks ago

Tampa, Florida, United States Blue Stream Fiber Full time

Technical Support Representative

**Job Summary:**

We are seeking a highly skilled Technical Support Representative to join our team at Blue Stream Fiber. As a key member of our customer service team, you will be responsible for providing exceptional technical support and resolving customer issues related to our products and services.

**Key Responsibilities:**

* Answer incoming calls and provide technical support to customers
* Resolve customer reported service issues to minimize the need for on-site technician visits
* Diagnose network and service issues and take consistent and effective action
* Deliver superior customer experience by actively listening and ensuring effective communication of information
* Represent the company in a positive and professional manner

**Requirements:**

* High school diploma
* Two years of related experience in a call center environment preferred
* Ability to attend five weeks of paid training
* Identifies issues, draws conclusions from data, and takes appropriate action based on available information
* Establishes proper courses of action to complete work efficiently and within proper time limits
* Maintains stable performance under pressure and handles stress in a manner acceptable to the organization

**Benefits:**

* Medical, Dental and Vision
* PTO & Holidays
* 401K + Match
* Life Insurance
* FSA & HSA
* Short Term/Long Term Disability
* Legal Plan Support & EAP

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

**How to Apply:**

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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