Service Operations Manager

2 days ago

Huntsville, Alabama, United States Pep Boys Full time
Job Description

Position Summary

We are seeking a highly skilled and motivated Assistant Service Manager to join our team at Pep Boys. As a key member of our service team, you will play a critical role in driving sales and ensuring exceptional customer service.

Duties & Responsibilities

  • Assist the Store Manager of Service in overseeing daily service operations, including customer care, work order management, and facility maintenance.
  • Work closely with the management team to react to customer service issues, complaints, and business opportunities.
  • Drive sales goals for the service center operation through personal engagement with customers and coaching service selling associates.
  • Assist in training and coaching service selling associates on Pep Boys' Customer Care Process, Courtesy Vehicle Inspections, and store systems.
  • Monitor shop productivity, workflow, and procedures to ensure efficiency, thoroughness, and safety.
  • Partner with management to maintain a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
  • Effectively communicate with all store associates, management, and customers.
  • Act as primary supervisor for the store staff in the absence of management, observing and coordinating operational activities.
  • Perform key holder and basic opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety, and environmental rules.

Requirements

  • High school diploma or equivalent required.
  • One year of experience in an automotive service environment.
  • One year of automotive service sales experience preferred.
  • Valid Driver's License.
  • Basic knowledge and understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
  • Ability to exercise judgment and work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy, and follow-through.
  • Ability to work Days, Nights, Holidays, and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Presents information to small and large groups.
  • Visually verify information, often in small print.
  • Safely operate a motor vehicle.

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