Service Operations Coordinator
2 weeks ago
The Service Dispatcher plays a crucial role in the Service Department at Landers McLarty Dodge Chrysler Jeep. Reporting directly to the Service Manager, this position is essential for ensuring efficient scheduling and routing of service jobs.
Key Responsibilities
- Utilize the company's routing software to effectively plan daily service operations.
- Adapt to unexpected changes and collaborate with technicians to prioritize customer service needs.
- Maintain comprehensive knowledge of products and technical procedures through ongoing training and hands-on experience.
- Assess the skill levels of technical staff and recommend training opportunities to enhance service delivery.
- Work closely with management to adjust service repair schedules based on customer requirements.
- Provide immediate support to technicians facing challenges in job execution.
- Foster strong relationships with technicians to alleviate stress from last-minute scheduling adjustments.
- Assist service sales personnel with diagnostic evaluations and test drives as required.
- Monitor the scheduling of service jobs to ensure high levels of customer satisfaction and timely repairs.
- Support service sales staff in accurately documenting repair orders, including complaints, causes, and corrective actions.
- Engage in weekly meetings with the service manager to review shop performance and address administrative matters.
- Carry out various administrative duties as assigned by management.
- Adhere to designated work hours, including breaks and lunches, as established by management.
- Report any safety or integrity concerns regarding the dealership, personnel, or customers to management.
- Maintain a professional appearance and adhere to the dealership's grooming standards.
Qualifications
- Comply with the company's dress code and maintain a tidy workspace.
- Adhere to all relevant laws and company policies regarding information security.
- Punctually report to work and follow the established schedule; notify the supervisor in case of delays.
- Stay updated with mandatory HR training and any additional training required for the role.
- Follow all company policies and procedures, reporting any illegal activities to the supervisor.
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Service Operations Coordinator
1 week ago
Huntsville, Alabama, United States Landers McLarty Dodge Chrysler Jeep Full timeJob OverviewThe Service Dispatcher plays a crucial role in the Service Department at Landers McLarty Dodge Chrysler Jeep. Reporting directly to the Service Manager, this position is essential for ensuring the smooth execution of daily service operations.Key Responsibilities: Utilize the company's routing software to efficiently plan and manage daily service...
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