Restaurant Operations Manager

5 days ago

Huntsville, Alabama, United States DQ Grill & Chill Full time

Job Summary

DQ Grill & Chill is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As an Assistant Restaurant Manager, you will play a critical role in the success of our restaurant by assisting the General Manager in executing all aspects of restaurant operations.

Key Responsibilities

  • Manage the entire operation of the restaurant during scheduled shifts, ensuring that all critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service are maintained.
  • Assist in the execution of the restaurant's business plan as directed by the General Manager, including optimizing profits by controlling product and labor costs.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, and that guest service in all areas meets company standards.
  • Respond to customer complaints, taking prompt and appropriate action to resolve problems and ensure customer satisfaction is maintained.
  • Accurately complete designated duties such as inventory control, ordering of products, cash control, and staff scheduling.
  • Staff, train, and develop hourly employees through hiring, orientations, ongoing feedback, and performance reviews.
  • Communicate and oversee the execution of product promotions, and ensure that all marketing initiatives are implemented effectively.
  • Perform other duties and responsibilities as requested by the General Manager.

Accountability

  • Manage the operation of the restaurant through the development and growth of staff, sales, and profitability in accordance with established company standards, policies, and procedures.
  • Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service, and cleanliness.
  • Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity, and efficiency.
  • Communicate all significant issues, both positive and negative, with the General Manager.

Requirements

  • One to three years of management experience in a high-volume restaurant, preferably in a QSR environment.
  • High School diploma or equivalent required.
  • Qualified candidates must have excellent customer service and employee relation skills.
  • Must be detail-oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast-paced environment.
  • Must be able to perform under pressure in a high-volume restaurant, including moving and responding quickly for long periods of time.
  • Interact with the public and co-workers constantly during shifts.
  • Must be able to work in and out of different temperature ranges.
  • Capability to stand for long periods of time.
  • Ability to lift up to 50 pounds.
  • Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.

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