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Service Operations Coordinator

2 months ago

Huntsville, Alabama, United States Landers McLarty Dodge Chrysler Jeep Full time
Job Overview

The Service Dispatcher plays a crucial role in the Service Department at Landers McLarty Dodge Chrysler Jeep. Reporting directly to the Service Manager, this position is essential for ensuring the smooth execution of daily service operations.


Key Responsibilities:
  • Utilize the company's routing software to efficiently plan and manage daily service job schedules.
  • Adapt to last-minute changes and collaborate with technicians to prioritize service jobs based on customer needs.
  • Maintain an extensive understanding of product and technical knowledge through ongoing training and hands-on experience.
  • Track the skill development of technical staff and advise management on potential training requirements.
  • Work closely with management to adjust service repair jobs to meet customer demands effectively.
  • Provide on-the-job support to technicians facing challenges in their daily tasks.
  • Foster strong relationships with technicians to alleviate the pressures of schedule adjustments.
  • Assist in diagnostic processes and test drives as required by the service sales team.
  • Monitor sudden changes in service job scheduling to ensure high levels of customer satisfaction.
  • Aid service sales personnel in accurately documenting repair orders, including complaints, causes, and corrective actions.
  • Participate in weekly meetings with the service manager to review shop performance and address any outstanding issues.
  • Execute various administrative duties as assigned by management.
  • Adhere to designated work hours, including breaks and lunches, as outlined by management.
  • Report any safety or integrity concerns to management promptly.
  • Uphold a professional appearance and maintain hygiene standards in line with dealership expectations.

Qualifications:
  • Adhere to the company's dress code and maintain a tidy workspace.
  • Comply with all applicable laws and company policies regarding information security.
  • Arrive punctually for scheduled shifts and notify supervisors of any delays.
  • Stay updated with mandatory HR training and any additional training relevant to the role.
  • Follow all company policies and report any illegal activities to supervisors.