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Service Operations Manager

2 months ago

Huntsville, Alabama, United States Bobcat of Huntsville Full time
Job Overview

Bobcat of Huntsville is a recognized dealer of both new and pre-owned Bobcat compact construction machinery, including skid steers, track loaders, compact excavators, telehandlers, and utility vehicles. We offer service both on-site and at our facility.

We are in search of a qualified and experienced Service Manager to oversee the daily functions of our service department. This role is pivotal in ensuring outstanding customer satisfaction while optimizing operational efficiency and profitability. The ideal candidate will possess strong leadership abilities, a customer-centric approach, and a successful history in managing service teams.

Key Responsibilities

  • Oversee the daily operations of the Service Department.
  • Ensure a well-trained and customer-oriented team of service technicians is maintained.
  • Conduct regular performance meetings to assess progress against established standards and objectives; perform annual evaluations.
  • Develop competitive compensation and incentive programs for all service roles.
  • Deliver quality service promptly for both customer and company equipment, ensuring an efficient and organized department.
  • Determine effective repair methodologies and workflows to enhance efficiency and customer satisfaction.
  • Build and maintain strong customer relationships to foster ongoing service opportunities.
  • Manage all warranty services to ensure fair treatment for both customers and the company, while optimizing warranty reimbursements from suppliers.
  • Collaborate with the Shop Foreperson and Branch Manager to create and manage sales and expense budgets.
  • Forecast capital expenditures to support departmental maintenance and improvements.
  • Develop and maintain service efficiency and management reporting methods.
  • Ensure the shop is well-maintained, including keeping equipment in good working order and upholding cleanliness standards.
  • Comply with all relevant governmental regulations (OHSA, EPA).

Qualifications

  • 3-5 years of management experience is preferred.
  • Previous experience as a field or service technician is advantageous.
  • Strong team orientation with a commitment to customer service.
  • Personable, ethical, and capable of problem-solving under pressure.
  • Ability to cultivate and maintain relationships with customers, suppliers, and team members.

Benefits

  • Health, Vision, and Dental Insurance
  • Reimbursement for Boots and Safety Glasses
  • Christmas Savings Program
  • Paid Vacation and Flexible Time Off
  • 401K Matching Plan
  • Profit Sharing and Bonus Opportunities
  • Short and Long-term Disability Coverage
  • Company-Paid Life Insurance
  • Critical Care and Accident Insurance
  • Employee Assistance Program
  • Paid Training Opportunities
  • Numerous opportunities for career advancement
  • Family-friendly workplace culture

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.