Bilingual Patient Service Representative

2 weeks ago


Chicago, Illinois, United States Concentra Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at Concentra. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients and ensuring a welcoming and respectful experience.

Key Responsibilities
  • Greet patients and visitors, and communicate wait times to ensure a smooth experience.
  • Obtain authorization and process patients for services, ensuring accurate and timely completion of paperwork.
  • Check in patients using our patient management system, and explain all required forms to ensure proper completion.
  • Answer incoming telephone lines, direct callers, and contact patients regarding appointment reminders, rescheduling, or cancellations.
  • Check out patients, distribute records, and maintain inventory of office supplies and printed forms.
  • Manage dissemination of paperwork to outside parties, and follow HIPAA guidelines and safety rules.
  • Attend center staff meetings, participate in initial and ongoing training, and complete processing of patient referrals.
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility, and use our employer reporting tool to scan and distribute employer results and paperwork.
  • Review clinician transcriptions and enter applicable charges via our internal charge entry system.
Requirements
  • High School Diploma or GED
  • 6 months to 1 year of job-related experience
  • Working knowledge of state-specific occupational medicine requirements preferred
  • Conversational fluency in English and Spanish
Benefits
  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts


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