Bilingual Patient Service Representative

12 hours ago


Chicago, Illinois, United States Orthodontic Experts Ltd Full time
About Orthodontic Experts Ltd

We are a community committed to making a difference in our patients' lives by providing quality care and orthodontic excellence.

Job Description

We are seeking a highly skilled and organized Patient Service Representative to join our dynamic team. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience throughout their journey with us.

Key Responsibilities
  • Answer all phone calls and respond to voicemails in a timely manner
  • Check-in new and existing patients, ensuring all necessary information is collected and clinical staff is notified
  • Collect payments and make next appointments for patients
  • Handle questions and provide information to walk-in patients, including discussing insurance options and treatment plans
  • Maintain accurate records of patient communication and schedule updates
  • Review and adjust clinic hours as needed, ensuring efficient use of resources
  • Understand and communicate our cancellation policy to patients
  • Print end-of-day reports and reconcile payments
Requirements
  • High school degree or equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite
  • Excellent problem-solving and de-escalation skills
  • Excellent written and verbal communication skills
  • Bilingual - Spanish
Working Hours/Location

Monday - Wednesday: 8:45am - 5:00pm
Thursday - Friday: 6:45am - 3:00pm
2 Saturdays per month
Two 9:45am- 6:00pm Shifts per month
2235 W Cermak Rd, Chicago, IL 60608
Travel availability to cover Burbank, Bucktown, Kedzie and Hillside

Benefits
  • Paid Patient Service Representative Training
  • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Monthly Bonuses


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