Patient Service Representative
2 weeks ago
We are seeking a highly skilled Patient Service Representative to join our team at Northwestern Medicine. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.
Key Responsibilities- Provide warm and welcoming greetings to patients and guests, confirming their identity and providing necessary information related to their visit.
- Complete check-in/out functions as directed, ensuring accurate and efficient processing of patient information.
- Update patient identification and demographic/insurance information, maintaining confidentiality and adhering to HIPAA guidelines.
- Collect co-payments, past due balances, and point of service payments, processing billing information and performing end-of-day cash drawer closing.
- Keep waiting areas clean and comfortable, ensuring a positive patient experience.
- Inform patients of any delays or changes in appointment status, providing clear and concise communication.
- Schedule appointments as necessary, utilizing effective time management skills.
- High school diploma or GED equivalent.
- Zero to two years of experience in a customer service position.
- Bachelor's degree.
- Previous experience in a healthcare setting.
- Working knowledge of medical terminology.
- Bilingual.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
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Patient Service Representative
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Patient Service Representative
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Chicago, Illinois, United States Northwestern Memorial Healthcare Full time{"title": "Patient Service Representative", "content": "Job SummaryAt Northwestern Medicine, we are committed to delivering exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring a positive experience for our patients and guests.Key ResponsibilitiesProvide exceptional customer service to patients and...
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Patient Service Representative
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Chicago, Illinois, United States Northwestern Memorial Healthcare Full time{"title": "Patient Service Representative", "content": "Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Northwestern Medicine. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced clinical environment.Key ResponsibilitiesCommunicate...
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Patient Service Representative
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Chicago, Illinois, United States Advocate Aurora Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesPatient Registration: Accurately register...
