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Patient Service Representative
2 months ago
### Job Summary
We are seeking a highly skilled Patient Service Representative to join our team at Northwestern Medicine. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.
### Key Responsibilities
* Greet patients and guests, confirming their identity and providing necessary information related to their visit
* Complete check-in/out functions as directed, ensuring accurate and efficient processing
* Confirm and update patient identification and demographic/insurance information
* Complete patient registration as needed, ensuring compliance with regulatory requirements
* Obtain patient consents/authorizations, collect co-payments, and process billing information
* Maintain a clean and comfortable waiting area, ensuring a positive patient experience
* Inform patients of any delays or changes in appointment status, providing clear communication
* Schedule appointments as necessary, utilizing effective time management skills
### Qualifications
* High school diploma or GED equivalent required
* Zero to two years of experience in a customer service position, preferably in a healthcare setting
* Bachelor's degree preferred, with previous experience in a healthcare setting
* Working knowledge of medical terminology and bilingual skills a plus
### About Northwestern Medicine
Northwestern Medicine is an affirmative action/equal opportunity employer, committed to diversity and inclusion. We offer a competitive benefits package, including tuition reimbursement and loan forgiveness, to support the well-being of our employees.
