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Veterinary Front Desk Coordinator

2 months ago

Charlotte North Carolina, United States Piper Glen Animal Hospital Full time

About This Opportunity:

Piper Glen Animal Hospital is a leading provider of veterinary care in the Southeast Charlotte community. We are seeking a highly skilled and compassionate Veterinary Receptionist to join our team.

Key Responsibilities:

  • Receive and place calls to clients for the purpose of scheduling.
  • Prioritize multiple tasks in a calm, organized manner.
  • Maintain proper documentation through client and pet records.
  • Assist all clients by providing necessary instructions, information, and invoices.
  • Schedule all future appointments.
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates.
  • Manage the financial needs of the hospital by maintaining accurate balances.
  • Provide excellent customer service skills and communicate in a professional manner.
  • Advocate for pets through client education on preventative care and pet health needs.
  • Maintain a positive attitude in all interactions with clients, pets, and teammates.
  • Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Requirements:

  • Knowledge of veterinary medical terminology and procedures.
  • Flexible schedule including some weekend and vacation shifts.
  • Experience with veterinary software is preferred.
  • Ability to work independently and accept direction on given assignments.
  • Possession of organizational skills.
  • Critical thinking and problem-solving skills.
  • Strong verbal and written communication skills.

Benefits:

  • Competitive hourly rate based on experience.
  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Short Term Disability.
  • Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
  • Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
  • Teladoc- FREE doctor access 24/7.
  • Discounted Veterinary Care.
  • EAP (Employee Assistance Program).