Front Desk Representative

1 week ago


Paradise Valley, Arizona, United States Omni Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Guest Check-in and Check-out: Process guest arrivals and departures in a timely and efficient manner, ensuring accurate room assignments and folio management.
  • Guest Communication: Respond to guest inquiries and requests in a professional and courteous manner, providing information on hotel amenities, services, and local attractions.
  • Account Management: Set up and manage guest accounts, ensuring accurate billing and payment processing.
  • Team Collaboration: Work closely with hotel departments, including Concierge, Bell/Guest Services, and Housekeeping, to ensure seamless guest service.
  • Problem Resolution: Address guest complaints and concerns in a prompt and professional manner, escalating issues to management as needed.
  • Guest History: Maintain accurate and up-to-date guest history files, ensuring seamless service and personalized experiences.
  • Security and Confidentiality: Maintain the security and confidentiality of guest information, adhering to hotel policies and procedures.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, with a strong focus on providing exceptional service.
  • Hotel Front Desk Experience: Previous experience working in a hotel front desk environment, with knowledge of hotel operations and procedures.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, management, and colleagues.
  • Technical Skills: Proficiency in hotel software systems, including property management systems and point-of-sale systems.
  • Teamwork and Adaptability: Ability to work effectively in a fast-paced environment, with a strong focus on teamwork and adaptability.


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