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Front Desk Representative

2 months ago

Paradise Valley, Arizona, United States Omni Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Guest Check-in and Check-out: Process guest arrivals and departures in a timely and efficient manner, ensuring accurate room assignments and folio management.
  • Guest Communication: Respond to guest inquiries and requests in a professional and courteous manner, providing information on hotel amenities, services, and local attractions.
  • Account Management: Set up and manage guest accounts, ensuring accurate billing and payment processing.
  • Room Assignments: Block and assign rooms to guests, ensuring seamless room changes and upgrades.
  • Guest Services: Provide assistance with guest requests, such as arranging transportation, making reservations, and providing local recommendations.
  • Team Collaboration: Work closely with hotel departments, including Housekeeping, Concierge, and Food and Beverage, to ensure seamless guest service.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, with a focus on providing exceptional service and resolving guest complaints.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, management, and colleagues.
  • Technical Skills: Proficiency in hotel management systems, including property management systems and point-of-sale systems.
  • Problem-Solving Skills: Ability to think critically and resolve guest complaints and issues in a timely and professional manner.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals and objectives.