Financial Advisor

2 weeks ago


Prescott Valley, Arizona, United States CommonSpirit Full time
Overview

CommonSpirit Health is a leading healthcare organization formed through the merger of Catholic Health Initiatives (CHI) and Dignity Health. With an extensive network of over 700 care facilities throughout the United States, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to serving nearly one in four residents across the nation. In a time when compassion is essential, our mission is to support our communities, protect families, and innovate healthcare delivery both within our facilities and in the broader community.

Responsibilities

*This position will report daily to our Prescott office.

As a Financial Advisor, you will be responsible for evaluating patients' financial situations and determining their eligibility for insurance enrollment and financial assistance programs. You will handle inquiries related to patient accounts through both phone and written communication, assisting patients with their questions and concerns while clarifying charges.
  • Conduct meetings with patients to discuss account balances for inpatient, emergency, and outpatient services, and perform interviews to assess financial status and eligibility for insurance enrollment and financial assistance programs.
  • Provide assistance to patients via telephone and written responses regarding inquiries about account and claim statuses, ensuring timely and professional communication.
  • Accurately collect payment amounts and post them in the appropriate systems, processing credit card payments and delivering a precise end-of-day deposit along with a reconciliation sheet, resolving any discrepancies within one business day.
  • Review program guidelines and assist patients or their representatives with financial assistance applications, gathering necessary documentation and processing applications according to hospital policies, including credit history evaluations and income verification. Analyze financial data to determine eligibility and discount levels, and send out financial assistance letters and applications as required.
  • Ensure the collection of self-pay accounts that remain unpaid at discharge until they are either settled or referred to external collectors, following established collection procedures through written correspondence and phone calls.
  • Regularly review overdue bills and follow-up documentation to ensure accuracy and completeness of account information, assisting in reconciling discrepancies with external vendors.
  • Generate bills or re-bills for insurance companies and conduct timely follow-ups regarding claim processing and payment statuses.
  • Aid patients in establishing payment or settlement plans in line with the payment plan policy.
  • Assist in enrolling eligible patients in AHCCCS and other insurance programs.
  • Participate in business division meetings, performance improvement initiatives, and assigned committees, utilizing an issues log when necessary.
  • Provide backup support to the front desk as needed.
  • Perform other duties as assigned.
Qualifications
  • High School diploma or GED
  • Minimum of one year of experience in hospital or clinic insurance billing or collections
  • At least one year of experience in healthcare customer service, preferably in a hospital business office
  • General understanding of charity, bad debt, and collection processes
  • Certification as a Certified Application Counselor obtained within six months of hire
  • Basic knowledge of the State Medicaid program
  • Strong interpersonal skills with the ability to communicate effectively both verbally and in writing, providing excellent customer service
  • Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Acute attention to detail
  • Basic computer literacy and proficiency in Microsoft Windows
  • Basic proficiency in MS Office (Outlook, Word, Excel)
  • Experience with insurance billing software is preferred

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