Guest Services Representative

7 days ago


Paradise Valley, Arizona, United States Scottsdale Plaza Resort Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at the Scottsdale Plaza Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide assistance with room reservations, check-in, and check-out.
  • Front Desk Operations: Manage front desk operations, including logging and delivering packages, mail, and messages to guests and meeting rooms.
  • Communication: Effectively communicate with guests, employees, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is a plus.
  • Experience: Previous experience in a hotel or hospitality industry is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to multitask, and a warm and friendly demeanor.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move objects as needed.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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