OAG - Child Support | Senior Salesforce Engineer (Programmer IV-V) |
2 weeks ago
GENERAL OVERVIEW
Note:
This position offers a hybrid work model, requiring up to 40% of the time in the office and flexible hours to accommodate application deployments.
CAPPS, Inc. is a vibrant organization with a workforce exceeding 4,000 across Texas.Our agency is dedicated to providing exceptional legal services, combating human trafficking, assisting crime victims, safeguarding our constituents, and managing a highly effective Child Support Enforcement program.
Are you a tech-savvy individual with a knack for problem-solving and a drive for innovation? The Child Support Division IT Applications Development Team at CAPPS, Inc. is looking for a skilled, senior-level Salesforce engineer to join our accomplished team.
As a Senior Salesforce Engineer, you will play a crucial role in transforming how Child Support manages workflows and delivers value.
If you are enthusiastic about making a significant impact and embarking on an exciting journey, this position is tailored for you.CAPPS, Inc. is committed to delivering innovative, modern, and value-driven IT services to the agency.
We believe that placing talented individuals in the right roles while effectively utilizing new tools and technologies empowers us to serve the people of Texas best.
Employees at CAPPS, Inc. enjoy excellent benefits and remarkable opportunities to engage in meaningful work at a large, dynamic state agency, positively impacting the lives of Texans.
KEY RESPONSIBILITIES
This role will immerse you in a world of innovation as a Salesforce leader.
You will be responsible for the design, development, and implementation of custom Salesforce applications and solutions; collaborating with both business and user development teams to translate business needs into technical specifications; developing and configuring workflows, forms, and reports within the Salesforce platform; and conducting testing and quality assurance to ensure optimal performance and reliability.
Your responsibilities will include customizing, developing, and utilizing the Salesforce application for complex programming projects.You will tailor Salesforce applications to meet specific business requirements; work closely with stakeholders to gather insights and identify areas for enhancement; implement improvements based on feedback; and continuously explore new features and functionalities available on the Salesforce platform.
You will also provide incident resolution and troubleshooting support for Salesforce applications; promptly identify and resolve issues to minimize disruptions to business operations; collaborate with cross-functional teams to investigate and resolve system incidents; and document solutions while maintaining an organized knowledge base.
Additional responsibilities include:
- Performing related tasks as assigned
- Keeping up-to-date with relevant knowledge necessary for essential job functions
- Attending work regularly in accordance with the agreed-upon schedule.
Telework arrangements are permitted based on the agency's approved Telework Plan, provided that operations and service levels are not adversely affected, and standard hours of operation are maintained.
Ensuring the security and confidentiality of sensitive information is paramount.Compliance with all agency policies and procedures, including those related to ethics and integrity, is required.
Qualifications:
MINIMUM QUALIFICATIONS
Programmer IV
Education:
High school graduation or equivalent
Education:
Bachelor's degree from an accredited institution; experience in related fields may substitute for the required education on a year-for-year basis: computer science, information technology, computer programming, data processing, or information systems
Experience:
Three years of experience in related fields: computer science, information technology, computer programming, data processing, or information systems
Experience and knowledge in building and maintaining custom platform applications, including the ability to apply that knowledge to the current state of business and technology and implement plans to achieve desired future states
Experience or working knowledge of modern cloud ecosystems, such as AWS.
Experience or working knowledge of integrating Salesforce with other systems using Mulesoft as middleware and modern cloud ecosystems
Experience working on projects utilizing an agile framework for software development
Knowledge of Agile methodologies and processes
Knowledge of principles, practices, and techniques of computer programming and systems analysis; computer operations procedures and systems; and computer programming languages.
Skills in problem-solving, critical thinking, programming, hardware and software utilization, and software modification or development for applications.
Skills in effective communication
Skills in exercising sound judgment and making effective decisions
Ability to process information logically; design programs and systems logic; prepare program specifications; code, test, and debug software; interpret technical information related to programming and data processing; communicate effectively; and supervise the work of others.
Ability to collaborate professionally with others
Ability to work in person at a designated CAPPS, Inc. location when necessary, perform all assigned tasks at the designated workspace, and engage in in-person collaboration with coworkers (e.g., training, mentoring) as required.
Ability to arrange personal transportation for business-related travel, if necessary
Ability to work beyond 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 10 lbs.
Ability to travel up to 5%
Programmer V - All of the above, plus:
Experience:
Two additional years of experience in related fields: computer science, information technology, computer programming, data processing, or information systems
PREFERRED QUALIFICATIONS
Experience with state government systems
Three or more years of experience in building and maintaining custom Salesforce applications, along with integration experience with MuleSoft and AWS ecosystems.
Salesforce Certifications
APPLICATION PROCESS
To apply for a position with CAPPS, Inc., electronic applications can be submitted through the designated recruitment platform. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may be subject to a criminal background check pursuant to applicable regulations.
CAPPS, Inc. IS AN EQUAL OPPORTUNITY EMPLOYER
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