Desktop Support Specialist

4 days ago


Chicago, Illinois, United States The University of Chicago Full time
Job Summary

The University of Chicago is seeking a skilled Desktop Support Engineer to provide technical assistance to computer users at the Urban Education Institute and Crown Family School. As a key member of the IT team, you will be responsible for troubleshooting problems, working closely with colleagues, and guiding researchers in using new systems and technologies.

Responsibilities
  • Provide technical leadership in setup, installation, and configuration of desktop hardware and software.
  • Maintain compliance with internal controls, policies, and standards.
  • Perform upgrades to hardware and software, and support printing and other peripheral computing devices.
  • Develop troubleshooting scripts and guides IT support activities for end-user hardware/software resolution.
  • Use fundamental knowledge of University software systems to recommend system modifications to reduce user problems.
  • Collaborate with programmers to develop new applications or make modifications to existing applications.
Requirements
  • Bachelor's degree in a computer or technology-related field.
  • Minimum of five years of user support experience.
  • Extensive experience with Windows operating system and applications.
  • Experience with enterprise endpoint configuration management software.
  • Knowledge and skills developed through experience in a related job discipline.
Preferred Qualifications
  • Technical training certification.
  • Problem-solving, reasoning, and critical thinking skills.


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