Strategic Partnerships Manager

4 days ago


San Jose, California, United States Cypress HCM Full time

Strategic Partnerships Manager

Overview:

Cypress HCM is seeking a highly motivated Strategic Partnerships Manager to support our growing Global Partnerships & Channels (GPC) Partner Success Team in efforts to accelerate the scale the success of our partner ecosystem.

Key Responsibilities:

  • Oversee the status and operations of customer adoption engagements and establish a centralized process for cross-functional teams on partner-led engagements
  • Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross-functional stakeholders
  • Develop and report key metrics around partner engagement with accounts that have purchased and implemented Now Assist
  • Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy
  • Build processes, templates, training artifacts, internal KBs, and SOPs for program execution and reporting for internal operational stakeholders
  • Execute change management initiatives to ensure successful cross-organizational adoption of new processes
  • Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements

Qualifications:

  • 5+ years of professional experience in program management or strategic operations is required
  • The ability to communicate and work collaboratively with a variety of teams and personalities is essential
  • Demonstrated track record as a strategic thinker – able to work in the details and grasp the 'big picture'
  • Energetic self-starter with a proven track record for getting things done in a high-growth environment
  • Focused on results, and able to identify the few key things that matter and drive action to see improvements

Pay Rate Range:

$75-77.02/hr.



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