Strategic Partnerships Manager
4 days ago
Strategic Partnerships Manager
Overview:
Cypress HCM is seeking a highly motivated Strategic Partnerships Manager to support our growing Global Partnerships & Channels (GPC) Partner Success Team in efforts to accelerate the scale the success of our partner ecosystem.
Key Responsibilities:
- Oversee the status and operations of customer adoption engagements and establish a centralized process for cross-functional teams on partner-led engagements
- Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross-functional stakeholders
- Develop and report key metrics around partner engagement with accounts that have purchased and implemented Now Assist
- Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy
- Build processes, templates, training artifacts, internal KBs, and SOPs for program execution and reporting for internal operational stakeholders
- Execute change management initiatives to ensure successful cross-organizational adoption of new processes
- Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements
Qualifications:
- 5+ years of professional experience in program management or strategic operations is required
- The ability to communicate and work collaboratively with a variety of teams and personalities is essential
- Demonstrated track record as a strategic thinker – able to work in the details and grasp the 'big picture'
- Energetic self-starter with a proven track record for getting things done in a high-growth environment
- Focused on results, and able to identify the few key things that matter and drive action to see improvements
Pay Rate Range:
$75-77.02/hr.
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