Parts Support Specialist

2 weeks ago


Richmond, Virginia, United States Crown Equipment Full time

Position Title: Parts Customer Care Representative

Location: Richmond, VA, US, 23231

Company Overview:

Crown Equipment Corporation stands as a premier innovator in the realm of forklift and material handling equipment and technology. As one of the largest manufacturers of lift trucks globally, we are dedicated to delivering the safest, most efficient, and ergonomic lift trucks to minimize our customers' total cost of ownership.

Key Responsibilities:

  • Handle and process incoming parts inquiries from customers and service technicians.
  • Manage order fulfillment, stock receiving, and inventory placement.
  • Procure parts and cultivate relationships with both Crown's factory and external suppliers.
  • Boost customer loyalty by assessing satisfaction levels with parts support and addressing customer inquiries and issues.
  • Maintain direct communication with existing and potential customers.
  • Prepare and present customer quotations.
  • Complete necessary documentation and paperwork.
  • Oversee inventory management, including cycle counts of stockrooms, service vehicles, and customer consignment items.

Qualifications:

  • High school diploma or equivalent required.
  • Strong verbal and written communication skills, along with interpersonal and organizational abilities.
  • Numerical aptitude and proficiency in computer applications.
  • Capability to lift up to 50 lbs.
  • Possession of a valid driver's license with a clean driving record.
  • Experience in parts or inventory management, particularly within the lift truck sector, is preferred.

Work Authorization:

Crown will only consider candidates who are legally authorized to work in the United States. This position does not offer sponsorship for work authorization. Individuals with temporary visas or those requiring sponsorship for future employment are not eligible for hire.

Compensation and Benefits:

Crown provides a competitive salary and comprehensive benefits package for full-time employees, which includes Health, Dental, Vision, and Prescription Drug Plans, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Insurance, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

We are an EO/AA Employer, welcoming applications from Minorities, Females, Protected Veterans, and Disabled individuals.



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