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Parts Support Specialist
2 months ago
The role of the Parts Support Specialist involves managing and responding to incoming inquiries related to parts from both customers and service technicians. This position is essential in ensuring efficient order processing and inventory management.
Key Responsibilities- Handle and process incoming parts requests from customers and service personnel.
- Execute order fulfillment, manage stock intake, and maintain organized inventory.
- Coordinate with Crown factory and external suppliers to procure necessary parts.
- Foster strong relationships with vendors to enhance service delivery.
- Monitor customer satisfaction levels to improve retention and service quality.
The ideal candidate will possess strong communication skills, attention to detail, and a commitment to customer service excellence. Experience in parts management and inventory control is preferred.
