Intake Program Specialist
7 days ago
The Salvation Army USA Western Territory is seeking a highly skilled and compassionate Peer Intake Navigator to join our team. As a key member of our Guest Services department, you will play a vital role in providing a warm welcome and ensuring a seamless transition for newly referred guests.
Key Responsibilities- Provide intake services to newly referred guests, including verifying referral information and conducting assessments.
- Facilitate a comprehensive site tour to ensure guests are familiar with our facilities and services.
- Review and discuss program guidelines and expectations with guests, including our occupancy agreement and services overview.
- Assist guests with acquiring necessary items, such as hygiene kits and linen.
- Conduct New Resident Orientations and maintain accurate intake tracking systems.
- Participate in team meetings, case conferencing, and operations huddles to ensure effective communication and collaboration.
- Develop and maintain strong relationships with guests, staff, and community partners.
- Bachelor's degree in a related field or equivalent experience.
- 2 years of experience in a related field, preferably in a homeless services or social services setting.
- Excellent interpersonal and communication skills, with the ability to work effectively with diverse populations.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong problem-solving and analytical skills, with the ability to synthesize complex information.
- Proficiency in Microsoft Office and ability to learn new software systems.
- Ability to type 45 words per minute.
- Bilingual or bi-literate in English and Spanish.
- Experience with Homeless Management Information Systems (HMIS).
- AA or BA degree in a related field.
The Peer Intake Navigator will work in a dynamic and fast-paced environment, with frequent interactions with guests, staff, and community partners. The ability to work effectively in a team setting and adapt to changing circumstances is essential.
Equal Opportunity EmployerThe Salvation Army USA Western Territory is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
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