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Claims Expert

2 months ago


Tustin, California, United States Baldwin Risk Partners Full time
Job Summary

The Claims Consultant is a key member of our team at Baldwin Risk Partners, responsible for managing insurance claims on an individual and portfolio level for our clients.

This role requires a high level of technical knowledge and experience in insurance claims handling and risk mitigation techniques. The successful candidate will have the ability to develop relationships and effectively communicate with a diverse range of clients, carriers, and colleagues.

Key Responsibilities
  • Process submissions within the claims process lifecycle for agencies and insureds, assigning to the appropriate claim's firm.
  • Respond to requests from agencies and insureds for help in understanding a specific claim.
  • Handle requests from claims adjusters for assistance in gathering additional data or documentation around a specific claim.
  • Work with adjusters, policyholders, and other parties to close and mitigate current losses and prevent future losses.
  • Review and interpret adjuster reports and provide necessary information to various parties upon inquiry.
  • Interpret policy coverages and be able to explain basic policy provisions.
  • Support advisors in securing new business by performing a baseline risk assessment that will identify opportunities in a prospect's claims management program.
Requirements
  • Possess strong knowledge of property and casualty insurance contracts, including HO3, HO4, HO5, HO6, and master policy programs.
  • Ability to drive a claim from first intake through the process to satisfactory submission of the first notice of loss.
  • Outstanding knowledge and ability to use MS Office Word and Excel in the execution of daily duties.
  • Possess the aptitude to learn new systems, programs, and technology-driven business tools.
  • Ability to work independently and prioritize assignments.
  • Strong communication skills with an unflappable professional demeanor under pressure.
  • Demonstrate firm's core values, exuding behavior that is aligned with corporate culture.
Education and Experience
  • Minimum of 5 years of experience within a client/customer-facing or support role in the insurance industry preferred.
  • 5+ years' experience in claims.
  • Be willing to obtain any state-required license within a specified time frame from starting employment with the firm.