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Service Appointment Coordinator

2 months ago

Austin, Texas, United States Lost Pines Toyota Full time

Business Development Center (BDC) Representative - Service

The BDC Representative plays a crucial role in managing all incoming service inquiries, fostering relationships with clients, and organizing appointments for service consultants. This position requires daily interaction with the BDC Manager, Service Associates, Service Managers, support personnel, and customers.

Key Responsibilities

  • Handling incoming service calls and leads
  • Assessing client needs and scheduling service appointments
  • Making outbound calls to prospective clients
  • Addressing client inquiries regarding costs, warranties, and appointment details prior to the scheduled date
  • Confirming appointments with clients ahead of time
  • Sending marketing correspondence to potential leads
  • Conducting follow-ups after service visits to ensure client satisfaction

Qualifications

  • High school diploma or equivalent
  • Strong verbal, written, and interpersonal communication skills
  • Background in customer service, sales, or telemarketing
  • Proficient in computer use, with strong organizational and follow-up abilities
  • Capability to read and understand instructions and information
  • Excellent problem-solving skills
  • BILINGUAL - SPANISH

Education and Experience

High School Diploma or GED; or one to two years of relevant experience and/or training; or a combination of education and experience.

Benefits

Alongside ongoing personal development, our associates benefit from a range of offerings, including:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Employee discounts on vehicles

About Our Company

Welcome to the Lost Pines Toyota Employment Opportunities portal. We pride ourselves on providing rewarding career opportunities for motivated individuals and supporting our community. Our comprehensive benefits package and positive work environment make us a great place to build your career.

If you are looking for a fulfilling career that stands out from the ordinary, we encourage you to consider this opportunity.