Program Manager

4 days ago

San Francisco, California, United States First Place for Youth Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Program Manager to lead our Transition Age Youth (TAY) Programs in San Francisco. The successful candidate will be responsible for ensuring high-quality services and effective daily operations of our programs, including Mercy Housing, John Burton Associates Housing, and Rising Up.

About the Role: As a Program Manager, you will be responsible for managing assigned programs and projects, providing leadership and guidance to staff, reviewing data to monitor quality of services, and participating in the development, evaluation, and refinement of service delivery. You will also be responsible for overseeing day-to-day operations, managing performance of direct service staff, and providing guidance to ensure focus on housing stability and income attainment.

Key Responsibilities:

  • Program Operations: Manage assigned programs and projects to ensure compliance with program, agency, and regulatory policy.
  • Leadership and Guidance: Provide leadership and guidance to staff on all components and processes of First Place for Youth with emphasis on assigned programs and projects.
  • Data Review and Analysis: Review data to monitor quality of services, track outcomes, and guide support areas.
  • Talent Management: Hire, train, develop, and supervise a team of direct service staff, and manage performance of direct service staff to meet expectations.
  • Community Outreach and Engagement: Cultivate community partnerships across multiple jurisdictions, and participate in coordinated entry and matching meetings to promote rapid entrance and engagement of youth with program staff.
  • Direct Youth Support: Provide in vivo support to promote conflict resolution, safety, or action planning, or crisis de-escalation, and provide direct support to participants during staff absence or vacancy.

Requirements:

  • Education: Bachelor's degree required, Master's degree in counseling, psychology, or Social Work is a plus.
  • Experience: Four years' experience with at-risk youth, at least one of which working with homeless youth or in an affordable housing environment.
  • Supervisory Experience: Two plus years supervisory experience with a desire to be a leader in a high-energy environment.
  • Skills: Demonstrated success organizing, managing, and evaluating programs, events, campaigns, or productions, and strong communication skills, including exceptional oral and written communication skills.

Benefits:

  • Vacation Time: 15 days of vacation time in the first year.
  • Sick Time: 12 days of sick time.
  • Floating Holidays: 2 floating holidays.
  • Paid Holidays: 15 paid holidays.
  • Health Insurance: Employee's choice of Kaiser or UCH HMO/PPO with up to 90% of the premium covered by First Place on certain plans.
  • Dental and Vision Coverage: Principal dental and vision coverage with up to 90% of the premium covered by First Place.
  • Paid Baby Bonding Leave: Paid baby bonding leave.
  • Healthcare and Dependent Care FSA Plans: Healthcare and Dependent care FSA plans.
  • Principal Basic Life and Voluntary Life Insurance Coverage: Principal basic life and voluntary life insurance coverage.
  • Employee Assistance Program: Employee Assistance Program.
  • 401(k) Retirement Savings Plan: 401(k) retirement savings plan with matching contributions.
  • Annual Reimbursement for Continuing Education: Annual reimbursement for continuing education.
  • Paid Sabbatical: Paid sabbatical.
  • Paid Maternity and Paternity Leave: Paid maternity and paternity leave.

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