Assistant Hotel Manager

1 week ago


Reston, Virginia, United States Sheraton Reston Full time

We are seeking an experienced Assistant Hotel Manager to join our team at Sheraton Reston. This is a challenging role that requires strong leadership and communication skills.

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The estimated salary for this position is $70,000 - $90,000 per year, depending on experience.

Company Overview

At Wurzak Hotel Group, we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

Responsibilities
  • Train, cross-train, and retrain all front office personnel.
  • Oversee all front office operations in the absence of the Director of Guest Services.
  • Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction.
  • Reviewing correspondence from guests and incident logs; direct staff according to information obtained.
  • Ensure front office supplies, merchandise for Grab and Go are fully stocked, and inventory is maintained.
  • Schedule the front office staff.
  • Supervise workload during shifts.
  • Maintain master key control.
  • Verify that accurate room status information is maintained and properly communicated.
  • Resolve guest issues quickly, efficiently, and courteously.
  • Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
  • Check cashiers in and out and verify banks and deposits at the end of each shift.
  • Enforce all cash-handling, check-cashing, and credit policies.
  • Ensure strict adherence to the uniform policy.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front office logbook and guest feedback forms on a daily basis.
  • Perform special projects and other responsibilities as assigned.


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