Assistant Hotel Manager
1 week ago
We are seeking an experienced Assistant Hotel Manager to join our team at Sheraton Reston. This is a challenging role that requires strong leadership and communication skills.
">The estimated salary for this position is $70,000 - $90,000 per year, depending on experience.
Company OverviewAt Wurzak Hotel Group, we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.
Responsibilities- Train, cross-train, and retrain all front office personnel.
- Oversee all front office operations in the absence of the Director of Guest Services.
- Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction.
- Reviewing correspondence from guests and incident logs; direct staff according to information obtained.
- Ensure front office supplies, merchandise for Grab and Go are fully stocked, and inventory is maintained.
- Schedule the front office staff.
- Supervise workload during shifts.
- Maintain master key control.
- Verify that accurate room status information is maintained and properly communicated.
- Resolve guest issues quickly, efficiently, and courteously.
- Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
- Check cashiers in and out and verify banks and deposits at the end of each shift.
- Enforce all cash-handling, check-cashing, and credit policies.
- Ensure strict adherence to the uniform policy.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front office logbook and guest feedback forms on a daily basis.
- Perform special projects and other responsibilities as assigned.
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