Customer Service Representative

3 weeks ago


Reston, Virginia, United States Petsmart Full time

Customer Service Representative

We are seeking a Customer Service Representative to join our team at Petsmart. As a Sales Associate, you will be responsible for creating positive experiences for our customers, ensuring they find exactly what they need, and providing exceptional customer service.

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and be passionate about pets.

As a Customer Service Representative, you will be the face of Petsmart, ensuring every customer has a great experience. This role requires strong problem-solving skills, attention to detail, and a commitment to delivering exceptional customer service.

We offer competitive $49,500 - $67,500 per year, depending on location and experience, as well as opportunities for advancement and professional growth. With a regular schedule of 40 hours per week, you will have the opportunity to develop your skills and take on new challenges.

About Our Teams:

  • Customer Service: You will welcome customers to the store, facilitate an easy check out process, and ensure that they found everything they needed.
  • Pet Care: You will ensure the safety of all living pets in our stores, including fish, reptiles, birds, and small animals.
  • Merchandising & Inventory: You will help our pet parents find the perfect product for their pets, and assist with inventory management to ensure we always have the products they need.

About Your Career:

  • You will gain experience in a different business unit from the store to the salon or the Pets Hotel.
  • You will develop your leadership skills as a Department or Assistant Manager role.
  • You will tackle the challenge of a new store opening.
  • You will transfer to any one of our 1600 stores nationwide.

This is a full-time position with comprehensive benefits, including health insurance, 401(k), and paid time off.

Petsmart is an equal opportunity employer, committed to diversity and inclusion. We celebrate individuality and strive to create a welcoming environment for all employees and customers.



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