Hotel Guest Services Supervisor

1 day ago


Reston, Virginia, United States Sheraton Reston Full time
What We Offer

We offer a highly competitive salary of $55,000 per year, plus benefits including paid time off, hotel discounts, complimentary food and parking, 401K company match, career development opportunities, and a comprehensive medical, dental, and vision plan.

Job DescriptionAbout the Role

The Assistant Front Office Manager is responsible for overseeing all front office shift operations, ensuring proper completion of front office duties, supervising front office employees, and executing all front office operations, including guest arrival and departure procedures.

Key Responsibilities:
  1. Train, cross-train, and retrain all front office personnel.
  2. Oversee all front office operations in the absence of the Director of Guest Services.
  3. Be aware of guest satisfaction scores and work towards increasing overall guest satisfaction.
  4. Reviewing correspondence from guests and incident logs; direct staff according to information obtained.
  5. Ensure front office supplies, merchandise for Grab and Go are fully stocked, and inventory is maintained.
  6. Schedule the front office staff.
  7. Supervise workload during shifts.
  8. Maintain master key control.
  9. Verify that accurate room status information is maintained and properly communicated.
  10. Resolve guest issues quickly, efficiently, and courteously.
  11. Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
Requirements:
  • Associate degree preferred.
  • Minimum 3 years hotel front desk operation experience.
  • Extensive knowledge of all hotel departments.


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