Assistant Director of Guest Services

19 hours ago


Reston, Virginia, United States Sheraton Reston Full time

Company Overview:

Sheraton Reston is a leading hotel group that prioritizes fostering a positive, inclusive, and innovative workplace. We take pride in being recognized as an Employer of Choice in the Hospitality Industry.

Job Summary:

The Assistant Front Office Manager will oversee all front office shift operations and ensure proper completion of all front office duties. The ideal candidate will have a minimum 3 years of experience in hotel front desk operations and be able to supervise and train front office staff.

Main Responsibilities:

  • Supervise and train front office employees
  • Review guest satisfaction scores and work towards increasing overall guest satisfaction
  • Maintain master key control and verify accurate room status information
  • Analyze rate variance and monitor credit report

Requirements:

  • Associate degree preferred
  • Minimum 3 years of experience in hotel front desk operations
  • Strong leadership and communication skills

Estimated Salary Range: $52,000 - $65,000 per year

Benefits:

  • Culture of Excellence
  • Paid Time Off
  • Hotel Discounts
  • Complimentary Food & Parking
  • 401K Company Match
  • Career Development
  • Inclusive work environment
  • Medical, Dental, Vision, Supplemental Income


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