Assistant Director of Guest Services
19 hours ago
Company Overview:
Sheraton Reston is a leading hotel group that prioritizes fostering a positive, inclusive, and innovative workplace. We take pride in being recognized as an Employer of Choice in the Hospitality Industry.
Job Summary:
The Assistant Front Office Manager will oversee all front office shift operations and ensure proper completion of all front office duties. The ideal candidate will have a minimum 3 years of experience in hotel front desk operations and be able to supervise and train front office staff.
Main Responsibilities:
- Supervise and train front office employees
- Review guest satisfaction scores and work towards increasing overall guest satisfaction
- Maintain master key control and verify accurate room status information
- Analyze rate variance and monitor credit report
Requirements:
- Associate degree preferred
- Minimum 3 years of experience in hotel front desk operations
- Strong leadership and communication skills
Estimated Salary Range: $52,000 - $65,000 per year
Benefits:
- Culture of Excellence
- Paid Time Off
- Hotel Discounts
- Complimentary Food & Parking
- 401K Company Match
- Career Development
- Inclusive work environment
- Medical, Dental, Vision, Supplemental Income
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