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Family Services Case Manager
2 months ago
Lutheran Services Florida (LSF) is seeking a highly skilled and experienced Case Management Supervisor to join our team. As a Case Management Supervisor, you will be responsible for supervising and monitoring the work of an assigned group of workers under your direct supervision.
Key Responsibilities- Develop and implement performance standards and job duty expectations with workers, and review standards and plans for continuous improvement.
- Communicate worker's compliance with these expectations on a regular basis.
- Create, identify, and coordinate the activities of newly hired case managers, including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training.
- Review each case in unit caseload at a minimum, on a quarterly basis, including a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database.
- Monitor and direct the day-to-day work of case managers, including the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, safety plans, case documentation in FSFN within 48 hours, file maintenance, and other required case work in a timely manner.
- Attend and ensure preparation for all unit case staffing's, review incoming cases, and determine how best to assign new cases within the unit.
- Review and assist with complex cases, provide guidance and support.
- Review work products such as family assessments, home studies, court reports, case plans, and case documentation with case managers, and provide consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.
- Identify performance needs of case managers and other assigned staff, and develop and implement training plans and/or other opportunities for performance improvement.
- Provide guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities.
- Identify and promote outstanding performance.
- Participate in court proceedings as necessary, and monitor worker performance in court.
- Mentor all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit.
- Keep Program Director advised of high-risk or problematic cases and arrange for Multi-Disciplinary staffings for cases as necessary.
- Attend program Supervisor meetings as scheduled and share information gathered with unit workers and other team members.
- Conduct regular unit meetings with staff to share information, provide training, discuss cases, and participate in team-building activities.
- Develop training and staff development plans with each staff person under your supervision.
- Conduct all required performance evaluations with assigned workers in a timely manner. Submit evaluations to Program Director for discussion and review.
- Provide community education through public presentations.
- Participate in agency CQI activities as required.
- Bachelor's degree in a human services field.
- Child Welfare or Child Protection Certification.
- Minimum of three years of experience as a certified child welfare case manager in the Florida Dependency system.
- Prior supervisory experience preferred.
- Knowledge of theories and practice of child protection, social work, and family assessments.
- Knowledge of professional ethics related to child protection and counseling.
- Knowledge of theories of adult learning, ability to facilitate group and individual training activities.
- Knowledge of physical and behavioral indicators of abuse and neglect.
- Knowledge of effective management skills.
- Knowledge of interviewing techniques.
- Knowledge of court procedures and legal requirements.
- Knowledge of methods of collecting, organizing, and analyzing data.
- Knowledge of supervision techniques.
- Skilled in direct observation of case manager's abilities in interacting appropriately with families, community stakeholders, service providers, and other professionals.
- Ability to assess case manager's performance and develop performance improvement plans.
- Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs.
- Ability to plan, organize, and coordinate work assignments.
- Ability to communicate effectively.
- Ability to effectively supervise staff members.
- Ability to understand and apply relevant laws, rules, regulations, policies, and procedures.
- Ability to conduct thorough case staffing's and other meetings.
LSF offers a wide range of programs across the state of Florida serving diverse populations in need. Our mission-driven staff become part of the LSF community while transforming the lives of those in need. We offer growth opportunities as staff explore areas of interest within the organization. Our benefits package includes medical, dental, and vision insurance, Teledoc, employee assistance program, employer-paid life insurance, 13 paid holidays, generous PTO policy, 403(b) retirement plan, tuition reimbursement, and more.
