Marine Service Supervisor

1 week ago


Lake Placid, Florida, United States Boaters World Marine Centers Full time
Job Overview

Boater's World Marine Centers is a premier marine dealership dedicated to delivering outstanding service and top-notch products for boating aficionados. We are currently seeking a skilled and driven Marine Service Supervisor to enhance our expanding service department.

Position Summary:

The Marine Service Supervisor will manage the daily functions of our service department, ensuring streamlined operations, superior repairs, and exceptional customer interactions. This role merges hands-on technical expertise with leadership duties, including overseeing technicians and achieving productivity goals.

Core Responsibilities:

Leadership and Oversight:

  • Direct and coordinate the efforts of service technicians and support personnel.
  • Exemplify best practices in technical tasks and customer engagement.
  • Conduct regular performance evaluations, offer constructive feedback, and cultivate a positive work atmosphere.
  • Educate and guide technicians to keep them informed about industry standards and dealership protocols.

Operational Oversight:

  • Plan and allocate tasks to technicians, ensuring timely and efficient job completion.
  • Monitor productivity metrics, including hours per repair order, labor rates, and parts utilization.
  • Ensure a well-organized and safe workshop environment, with proper maintenance and storage of tools and equipment.

Customer Relations:

  • Guarantee that customer service benchmarks are met by supervising repair quality and addressing customer inquiries or issues.
  • Communicate with clients regarding service updates, repair suggestions, and cost estimates.

Administrative Responsibilities:

  • Oversee repair order processes, ensuring precision in diagnostics, parts procurement, and billing.
  • Monitor and report on essential performance indicators, including hours billed, labor efficiency, and parts profitability.

Technical Proficiency:

  • Engage in hands-on repair and maintenance tasks as necessary, including diagnostics and troubleshooting.
  • Stay informed about industry developments and technological innovations to deliver optimal service.

Qualifications:

  • Demonstrated experience in a marine service setting, with a solid background in managing technicians and workshop operations.
  • A minimum of 3 years in a marine service capacity, including at least 1 year in a supervisory or managerial role.
  • Comprehensive knowledge of marine equipment, repair methodologies, and diagnostic tools.
  • Strong leadership and communication abilities, with a talent for motivating and managing a team effectively.
  • Familiarity with DMS systems and software applications (e.g., Lightspeed).
  • Excellent organizational and problem-solving skills, emphasizing efficiency and customer satisfaction.
  • Ability to collaborate with other departments and maintain a constructive work environment.


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