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Collections Specialist
2 months ago
CornerStone Staffing is currently recruiting for a Collections Specialist for a long-term opportunity with a premier auto finance company in the North Fort Worth area.
This role offers an excellent chance to work with a reputable company that provides amazing perks and benefits.
Job Responsibilities:- Handle inbound and outbound calls from customers and insurance companies to resolve insurance claims.
- Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.
- Work with customers and their insurance companies to obtain the payoff of the vehicle.
- Negotiate the amount paid out by the insurance company if necessary.
- Review and explain to customers the balances not paid out by their insurance company or GAP provider.
- Process customer, attorney, and trustee requests related to bankruptcy by:
- Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.
- Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.
- Properly coding accounts with the appropriate bankruptcy status in a timely manner.
- Managing a queue of assigned accounts.
- Reviewing and processing accounts that are impound/seized to ensure our collateral is secured and protected.
- Working with customers who are active military to check and verify eligibility, provide instructions on how to return their vehicle if necessary, and properly code the account.
- Working with family members and/or estate to verify and process options relating to a deceased customer's account.
- Maintaining corporate standards and compliance requirements.
- 1-2 years of experience in late-stage collections environment.
- The ability to work both independently and within a team environment.
- High attention to detail.
- H.S. diploma or GED required. Bachelor's Degree is preferred.
- Previous insurance claim and/or bankruptcy experience is a plus.