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Bilingual Collections Specialist
1 month ago
About DigniFi:
DigniFi is a mission-driven company that offers Point-of-Sale financing solutions to help partners increase revenue and drive accessory orders. Our goal is to provide inclusive financing options for consumers to finance auto repairs, services, and maintenance packages.
As a key member of our team, you will be responsible for contacting delinquent customers, making collection calls, and providing customer service regarding collection issues. You will also be responsible for monitoring and maintaining assigned accounts, customer calls, and account adjustments.
Key Responsibilities:
- Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
- Provide customer service regarding collection issues, processing customer payments, and resolving client discrepancies.
- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, and customer reconciliations.
- Accountable for reducing delinquency for assigned accounts.
Requirements:
- Experience in consumer loans and collections.
- Minimum of 2+ years' experience in collections.
- Knowledge of Fair Debt Collections Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB).
- Bilingual is a plus.
- Strong analytical skills.
- Ability to multitask.
- Excellent verbal and written communication skills.
What We Offer:
- Supportive leadership facilitating and mentoring your career growth.
- Excellence-driven organization that values work/life balance.
- Ultimate workplace flexibility.
Benefits:
- Accrue 16 Days of PTO per year.
- 11 Paid Holidays.
- 80% Employer-Paid Premiums for Medical, Dental, and Vision Insurance.
- Long-term Disability Insurance.
- Basic Life Insurance.
- Paid Parental Leave.
- Matching 401k.
- 100% Remote Work.