Client Outreach Specialist

1 week ago

Fort Worth, Texas, United States Bank of America Full time
Job Description:

The Client Outreach Specialist will be a key member of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business. The successful candidate will work closely with clients, bankers, and internal functions to meet KYC requirements for periodic refreshes in a timely manner.

The ideal candidate will have a strong client focus, excellent interpersonal skills, and the ability to work in a fast-paced environment. They will be responsible for outreach to clients, collecting KYC documentation, and ensuring that respective client portfolios are covered across business and regions.

The Client Outreach Specialist will also be responsible for monitoring and understanding the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts. They will gather client feedback on policy, requirements, and jurisdictional nuances to help improve the Bank's processes.

The successful candidate will have a Bachelor's degree or equivalent work experience, with 4+ years of experience in a client-facing role within the financial services or a related industry. They will also have knowledge of AML CDD policy and standards, industry practices in AML CDD, and legal entities in global jurisdictions.

The Client Outreach Specialist will be a key point of contact for clients and internal functions, ensuring timely collection of client required documentation, including follow-ups where needed. They will also ensure that the voice of the client is heard while adhering to policies, laws, rules, and regulations.

The ideal candidate will have strong organizational skills, the ability to prioritize and manage competing priorities, and excellent attention to detail. They will also have excellent proficiency using Microsoft Office products, particularly Microsoft PowerPoint, Excel, and Word.

Key Responsibilities:

  • Outreach to clients requesting and collecting KYC documentation
  • Serve as the key point of contact for Clients as well as Bankers, Operations, Risk, and other internal functions
  • Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
  • Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts
  • Gather client feedback on policy, requirements, and jurisdictional nuances to help improve the Bank's processes
  • Raise process issues and improvements that collectively help our clients
  • Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
  • Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
  • Support the Outreach of both periodic refreshes as well as remediation and associated programs
  • Support the Outreach of jurisdictionally or regionally stringent requirements where needed
  • Ensure timely collection of client required documentation, including follow-ups where needed
  • Ensure voice of the client is heard while adhering to policies, laws, rules, and regulations
  • Ensure performance metrics are met and any exceptions are resolved within required timeframes
  • Master customer due diligence (CDD) requirements and guide clients as needed to comply
  • Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
  • Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
  • Embrace a collaborative and output-oriented culture

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