Airport Operations Coordinator
1 month ago
We are seeking a highly motivated and detail-oriented Airport Operations Coordinator to join our team at Envoy Air Inc. As an Airport Operations Coordinator, you will play a critical role in ensuring the smooth operation of our airport facilities and providing exceptional customer service to our passengers.
Key Responsibilities- Guide and Direct Aircraft Movement: Safely and efficiently guide incoming and outgoing aircraft on the taxiway to ensure timely departures and arrivals.
- Baggage Handling: Load, unload, sort, and transfer passenger baggage, cargo, and company materials, adhering to weight and safety guidelines.
- Ground Equipment Operation: Safely operate ground equipment such as tugs, belt loaders, and bag carts to support aircraft operations.
- Customer Service: Provide a positive start to passengers' trips by greeting them warmly and ensuring a seamless check-in and ticketing experience.
- Reservation and Ticketing: Use reservation and ticketing software to rebook itineraries, issue boarding passes, and collect fees as necessary.
- Communication: Inform passengers about their trips and belongings, and collaborate with the internal team to ensure accurate passenger information processing.
- Problem Resolution: Listen to passengers and resolve issues in a timely and friendly manner, adhering to company policies and procedures.
- Age: 18 years or older
- Education: High school diploma, GED, or international equivalent
- License: Valid, unexpired, and unsuspended state driver's license
- Availability: Willingness to work rotating shifts, including days, overnights, weekends, holidays, and rotating days off
- Physical Demands: Ability to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
- Communication: Clear, polite, and friendly communication skills
- Language: Fluently read, write, speak, and understand the English language
- Authorization: Authorized to work in the United States without sponsorship
Envoy Air Inc. is a leading regional airline and ground handling services provider, operating under the American Eagle brand. We are committed to providing exceptional customer service and ensuring the safe and efficient operation of our airport facilities.
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