Senior Laboratory Operations Coordinator

1 month ago


Peoria Illinois, United States OSF HealthCare Full time
Job Summary

OSF HealthCare is seeking a highly skilled and detail-oriented Senior Laboratory Operations Coordinator to join our team. As a key member of our laboratory operations team, you will be responsible for coordinating and directing the work of assigned Mission Partners engaged in troubleshooting and resolving specimen intake issues.

Key Responsibilities
  • Coordinate and direct the work of assigned Mission Partners to ensure efficient and effective specimen intake operations.
  • Oversee laboratory processes related to customer service, specimen/shipment monitoring and reconciliation, critical reporting, additional test orders, work queue/list follow up, and risk mitigation in a high-volume, fast-paced environment.
  • Assist with the design, development, implementation, and oversight of a comprehensive program to ensure that all specimen intake exceptions are documented and resolved.
  • Coordinate and communicate effectively with other healthcare professionals in and outside of the laboratory to resolve specimen intake issues.
  • Serve as the point of escalation to resolve routine and complex laboratory problems, as well as customer service issues.
  • Participate in performance monitoring, orientation, mentoring, recognition, and education of assigned Mission Partners.
  • Monitor overall operational performance of the unit through direct observation, as well as collection and review of data and reports.
  • Participate in root cause analysis efforts and actively support process improvement through initiation of corrective actions to address process problems.
  • Develop and revise departmental workflows, policies, and procedures to ensure provision of high-quality services and compliance with department, medical center, and regulatory requirements and safety standards.
Requirements
  • High School Diploma or equivalent.
  • 6 months of experience in a high-volume, fast-paced, customer-oriented setting.
  • Excellent interpersonal and communication skills.
  • Solid computer skills, including proficiency with Microsoft software.
  • Preferred qualifications include 6 months of experience in a laboratory, healthcare, or leadership role, as well as positive, professional attitude and demeanor, critical thinking, problem-solving skills, decisive judgment, and follow-through.


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