Foster Care Coordinator

2 weeks ago

Phoenix, Arizona, United States Arizona Humane Society Full time

Every animal deserves a loving home. We are dedicated to rescuing the most at-risk pets and enhancing the lives of both animals and their human companions. Our mission thrives thanks to the commitment of our exceptional staff.

Recognized as a top nonprofit and a premier volunteer destination by our community, we provide a supportive and professional work atmosphere that fosters creativity, empathy, and excellence.

Position Overview:

The Arizona Humane Society is seeking a passionate and enthusiastic Foster Care Coordinator to be an integral part of our Foster team, promoting our core values of Innovation, Compassion, and Excellence. If you are a skilled individual eager to contribute to meaningful change in the lives of pets, we encourage you to explore this opportunity.

Department: Foster

Status: Full-Time

FLSA Status: Non-Exempt

Schedule: Daytime Hours

Reports To: Foster Manager

Benefits Overview:

  • Competitive compensation
  • Comprehensive Medical, Dental, and Vision Insurance
  • Health Savings and Flexible Spending Account options
  • Complimentary Employee Assistance Program
  • Complimentary Life Insurance and Short/Long-Term Disability
  • 401(k) plan with employer contributions
  • Generous Paid Time Off policy
  • Up to 8 paid holidays annually
  • Continuing education opportunities, including employer-sponsored Fear Free Certification
  • Discounts on veterinary services
  • Reduced public transport passes
  • Employee Wellness Programs and Activities
  • Potential eligibility for Public Service Loan Forgiveness (PSLF) program

Key Responsibilities:

The Foster Care Coordinator will be tasked with identifying the ideal pet for a diverse group of Foster Heroes, ensuring a rewarding experience for both the animal and the caregiver. As a leader in animal welfare, we aim to positively impact the lives of all pets through our life-saving initiatives. Our foster program facilitates the placement of over 3,000 pets annually, and your role as a matchmaker is crucial to this success.

Qualifications:

  • High school diploma or GED
  • Preferred experience in basic animal handling
  • Exceptional telephone and customer service skills, maintaining a professional demeanor
  • Ability to build and sustain relationships with AHS Foster Heroes using customer relationship management tools
  • Process new Foster Hero applications and assess their eligibility
  • Effectively communicate medical or behavioral needs to potential Foster Heroes
  • Match pets requiring foster care with suitable Foster Heroes based on specific needs and capabilities
  • Maintain professional communication with Foster Heroes via phone, text, and email
  • Create engaging online posts for pets in need of foster care
  • Respond promptly and courteously to incoming communications
  • Monitor foster capacity and recognize critical shelter needs
  • Prioritize pet placements based on shelter requirements
  • Assist Foster Heroes with inquiries and concerns regarding their foster pets
  • Schedule pet releases efficiently
  • Identify foster emergencies and maintain communication with the medical team
  • Document all interactions and follow-ups regarding Foster Hero matters
  • Effectively communicate AHS's mission, vision, values, policies, and procedures

Work Environment:

This role may require standing, walking, sitting, and using hands to handle objects or controls. The employee may occasionally lift or move up to 25 pounds. The work environment may include exposure to animal noises, odors, and dander, with most time spent in a climate-controlled office setting.

Additional Information:

The Arizona Humane Society is an Equal Opportunity Employer and participates in the E-Verify program.

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