Patient Care Coordinator

2 weeks ago

Phoenix, Arizona, United States Gellert Health Inc Full time
Position Overview

Job Title: Patient Care Coordinator

Work Schedule: Full Time, Monday to Friday, 8:00 AM - 5:00 PM

ORGANIZATION DETAILS

At Gellert Health, we are committed to Transforming Healthcare Delivery through our foundational values of excellence, honesty, and compassion. Founded in 2021, our organization is rapidly expanding with a dedicated team of under 50 professionals focused on enhancing healthcare access for marginalized and underserved communities through our Patient Care Coordination Services. We pride ourselves on delivering exceptional care and support while creating an inclusive environment where every team member is appreciated. Gellert Health is devoted to promoting cultural sensitivity and trauma-informed practices.

We seek enthusiastic individuals eager to contribute to our mission and help shape our future.

ROLE SUMMARY

Responsibilities:

The Patient Care Coordinator plays a crucial role in advocating for and assisting patients as they navigate the healthcare and behavioral health systems. This position offers personalized support with appointments, medication management, and health education. The typical case load consists of 15-25 patients per coordinator. Our goal is to provide comprehensive assistance, from locating healthcare providers to understanding insurance options and managing chronic health issues. By offering tailored support, we ensure our patients receive timely and quality healthcare.

Key Duties Include:

  • Facilitating prescription fulfillment for patients
  • Coordinating all patient appointments
  • Accompanying patients to their appointments
  • Monitoring medication refills
  • Documenting patient interactions and appointments in an Electronic Medical Record system
  • Communicating effectively between healthcare providers
  • Avoiding unnecessary duplication of services and tests
  • Encouraging the use of preventive healthcare services and reducing emergency department visits
  • Working collaboratively on patient-specific goals
  • Connecting patients with social determinants of health providers
  • Enhancing the safety of patients' living environments
  • Providing transportation to essential appointments using a personal vehicle (auto allowance for fuel and maintenance provided)
  • Completing additional tasks as assigned by the supervisor
  • Delivering Peer Support services

Evaluation of Navigation Skills:

  • Weekly individual supervision sessions
  • Continuous performance monitoring
  • Quarterly reviews and annual evaluations

Compensation and Benefits:

  • Comprehensive Medical, Dental, and Vision insurance
  • 401K plan with up to 3% matching
  • Auto allowance for vehicle-related expenses
  • 11 paid holidays
  • 3 weeks of paid time off
  • Longevity Bonus Program

Pre-employment Requirements:

  • Arizona Fingerprint Card
  • CPR/First Aid certification
  • TB Test/Flu Shot

PROBATIONARY PERIOD

The initial 90 days of employment will serve as a probationary period, during which employment may be terminated without notice during the first month, and with one week's notice thereafter. Employees who transition to a new role within the company and do not succeed may be considered for their previous position when available.

Gellert Health reserves the right to extend this period for an additional 90 days. Performance and suitability for continued employment will be assessed during this time.

New hires will receive:

  • Comprehensive training and guidance from their supervisor
  • Weekly feedback sessions with the supervisor
  • Support for performance improvement
  • A written performance evaluation at the end of the probationary period

Upon successful completion of the probationary period, employees will attain permanent status. However, employment remains at-will and can be terminated at any time.

ESSENTIAL SKILLS:

  • Meticulous attention to detail
  • Ability to engage and motivate clients
  • Advanced communication skills, both verbal and written
  • Strong work ethic and professionalism
  • Capacity to multitask in a dynamic environment
  • Proficiency in electronic medical records and basic computer tasks
  • Organizational and time management abilities
  • Problem-solving aptitude
  • Empathy, compassion, and resourcefulness
  • Self-motivation and discipline
  • Leadership skills or willingness to develop them
  • Understanding of physical and behavioral health services
  • Ability to work independently and collaboratively

QUALIFICATIONS:

  • Minimum age of 21
  • 39 months of a clear Motor Vehicle Record
  • Valid auto insurance
  • Ability to pass a criminal background check
  • Associate or bachelor's degree, or equivalent work experience
  • Experience with diverse, chronically homeless, and vulnerable populations in healthcare settings (preferred)
  • Reliable four-door vehicle
  • Current Arizona driver's license
  • Bilingual in Spanish is a plus but not required

Previous Roles of Successful Candidates:

  • Behavioral Health Technician
  • Care Specialist
  • Case Manager
  • Certified Nursing Assistant
  • Community Health Worker
  • Emergency Medical Technician
  • Healthcare Coach
  • Home Health Aide
  • Medical Assistant
  • Pre-Med Students
  • Gap-Year Students
  • Social Work Masters Students
  • Public Health Masters Students
  • Residential Care Worker

Join Gellert Health and embark on a meaningful journey with us. Be part of our innovative future.

WHY CHOOSE GELLERT HEALTH?

  • Innovative Environment: Collaborate with a team that is reshaping healthcare with innovative solutions.
  • Career Growth: Join a company that values your professional development.
  • Supportive Culture: Experience a workplace that prioritizes collaboration and creativity.
  • Meaningful Impact: Contribute to improving the lives of vulnerable populations.

Training Program:

Gellert Health offers a comprehensive orientation and a two-week intensive training program designed by experienced professionals to ensure new hires are well-prepared for their roles. This holistic approach fosters employee satisfaction and promotes a positive work environment.

EQUAL OPPORTUNITY EMPLOYER STATEMENT:

Gellert Health is an Equal Opportunity Employer, committed to fostering an inclusive environment for all employees and applicants. We encourage candidates from diverse backgrounds to apply.

To ensure the safety of our team members and patients, we provide necessary personal protective equipment and adhere to strict safety protocols. Gellert Health requires all employees to be vaccinated against COVID-19.

Note: The Patient Care Coordinator position is considered "Safety-sensitive" due to its potential impact on the health and safety of employees and others.

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