Restaurant Operations Manager
1 day ago
We are seeking an exceptional General Manager to lead our team at Wingstop - FWS. As a key member of our management team, you will be responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of-house team.
Key Responsibilities:- Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
- Work with the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity.
- Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
- Identify and resolve issues with food preparation and help the team handle customer service issues with grace, courtesy, and the goal of cultivating happy, returning customers.
- Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, proper safety procedures, and complying with health and legal regulations.
- Communicate maintenance problems to the Facilities Department and maintain all facilities to Wingstop's company standards.
- Measure performance, subjectively and objectively, and be competent in the key areas of responsibility, including labor management, store operations, and guest relations.
- Minimum of 2 years of previous food service or restaurant supervisory experience.
- Food Handler Certification required; can be obtained during onboarding training.
- Experience using a computer and register (POS) system.
- Available to work flexible hours, including mornings, evenings, weekends, late nights, and/or holidays.
- Spanish speaking a plus.
- Medical/Rx, dental, and vision insurance packages for full-time employees.
- Cell phone reimbursement.
Pay Range: $23 - $26 per hour
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