Franchise Business Development Consultant
7 days ago
Job Summary
The Franchise Business Development Consultant will support The UPS Stores and Franchisees to ensure center performance, center profitability, and center compliance. This role will assist The UPS Store Franchisees with franchise renewals, center transfer of ownership, center relocations, new build-outs, store placements, and transitions of business.
Key Responsibilities
- Utilize best practices approach in executing operational improvements, training, merchandising, marketing, prospecting, and overall franchise management to improve revenue.
- Assist in planning and conducting networking meetings and activities to improve store profitability through training and networking with vendors and other Franchisees.
- Train and coach Franchisees in effective pricing of products and services by utilizing financial benchmarks and understanding markup vs margin concepts.
- Schedule store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities.
- Assist in new center build-outs, center remodels, transfer, and renewal upgrades to ensure the contractor completes work according to UPS specifications.
- Act as liaison between The UPS Store, Inc. and UPS, vendors, Area Franchisees, and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions.
Requirements
- Meeting Facilitation: Ability to speak in front of an audience. Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback.
- Solves Customer Problems: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances or setbacks.
- Franchise Knowledge: Demonstrates a general understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams and funds transferal (from Franchise to Area Franchise to The UPS Store); demonstrates a basic understanding of the relationship between UPS and The UPS Store as wholly owned subsidiary.
- Experience using Microsoft Excel (e.g., Pivot tables, V-look ups, database creation/maintenance, ETC.) - Preferred.
Basic Qualifications
- Must be currently located in the same geographic location as the job or willing to relocate yourself.
- 5+ years of franchisee experience.
- Bachelor's Degree preferred (or internationally comparable degree) or be a current UPS employee with three years of UPS experience.
Annual Hiring Range
- $69,300 - $86,640
- Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
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