Strategic Communications Professional

1 month ago


Richmond, Virginia, United States Capital One Full time

At Capital One, we're building a leading technology company that helps our customers succeed. We're seeking a strategic communications professional to join our Corporate Reputation team within our Corporate Communications team.

As a key member of our team, you'll provide real-time, strategic counsel to executives, gain alignment with stakeholders, and support execution in a well-managed manner. You'll partner within our broader External Affairs team and with business leaders throughout the enterprise to build and lead issues and crisis communication programs that are proactive and reactive in nature and focus on both internal and external audiences.

Key responsibilities include:

  • Exhibiting a deep understanding of the business and potential issues
  • Working closely with key stakeholders to build trusted relationships
  • Identifying reputation-building themes, topics, and content that resonate with various audiences and meet timely objectives
  • Leveraging data and insights to inform proactive and reactive engagement and measure success
  • Advising comms teams on effectively navigating potential risks and sensitivities

Basic qualifications include a bachelor's degree or military experience, at least 3 years of experience in developing and implementing issues and crisis communications strategies, and at least 3 years of experience in partnering with and consulting business leaders on strategic communications.

Preferred qualifications include a bachelor's degree in English, Journalism, Mass Communications, Marketing, or Public Relations, at least 5 years of experience in developing and implementing issues and crisis communications strategies, and at least 4 years of experience consulting C-suite executives.



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